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Acceptable Use Policy
Paston Internet Access Service - Full Terms
and Conditions
The Internet is an emerging communications
technology where national and international standards of use, data
protection conventions, direct marketing codes of practise and established
commercial practises are still being defined. As a pragmatic "acceptable
use policy"
We require you not to:
- modify, access or make available data stored
on a computer or device which you have accessed through our network,
when either the owner of the data, computer or device has taken
steps to prevent you from doing this or the owner has expressed
a wish that you not do this.
- use our network in any way to send unsolicited
commercial email or 'spam' - if you send mail that's unsolicited
and commercial then Paston has the right to unilaterally remove
your account. Furthermore we reserve the right to charge for the
use of our resources and staff in dealing with the consequences
of mass mailings conducted through our network in any way.
If you have any doubts about whether a particular
email is 'spam' and therefore in breach of our acceptable use policy
please send an email to support@paston.co.uk and we will advise
you.
We require you to:
- respect the privacy, feelings and resources
of your fellow internet users.
Paston retains the absolute right to disconnect
any user from its Internet Access Service where Paston considers
the user to be contravening its acceptable use policy or any other
aspect of its terms and conditions listed below. Paston reserves
the right to alter its Acceptable Use Policy without prior notification.
Core Conditions of Use
- The user will remain obligated to paying
for the local telephone call charges at the rates publicised by
the telephone operator with whom they make their local calls.
The contract and charges for the telephony access to the Paston
Internet Service lie between the user and their telephony service
provider not Paston. The charges for the users calls will appear
on the bill received from their telephony service provider.
- Access will only be granted to those customers
providing Caller ID information. The user will not be able to
connect to our service if they dial 141 before the dial-in number,
disabling CLI identification. This is a measure we are taking
to prevent the abuse of our network by people sending un-solicited
commercial email or "spam".
- The users's phone number will not be made
available to any third party for commercial purposes and will
only be used internally to verify our service provision. Uploads
to the user's web space will be limited to 5 Mb. More space will
be made available on request for which a charge may be levied.
Liabilities
- As the Internet Access Provider, Paston cannot
be held responsible for the content of the users website, e-mails,
news postings or any other material distributed through our service,
or for information and material that is accessed by the user through
our service.
- The user is solely responsible for ensuring
that any material transferred to or from their computer does not
infringe the laws governing, but not exhaustively covering, copyright,
trademarks, pornography, or any other material which is slanderous,
defamatory or might cause offense in any other way.
- Paston reserve the right to remove such information
it deems in breach of the above without warning and/or to make
available such information when requested to regulatory bodies
or law enforcement organisations.
- Paston will take every reasonable step possible
to ensure a fast and reliable service. Paston cannot be held responsible
for any disruption in service however caused, loss of or corruption
of any information in transit, or loss of or corruption of information
when downloaded onto computer systems.
- The user agrees to indemnify Paston from
any claims or legal proceedings arising from the use of the service
which are brought or threatened against it.
- Paston reserves the right to use the period
between 10:00am and 12:00am every Friday for standalone, scheduled,
weekly maintenance.
Responsibilities
Paston is responsible for providing the user with an Internet Access
Service, including the specified email and web-space service. The
user undertakes to use the service in a manner consistent with the
terms and conditions.
The Paston Chase support service will be provided
to users of the following systems:
- Microsoft Windows
- MacOS System 8 and higher.
Any support given to users of other systems
(Win 3.11, System 7, RISC OS, Linux, etc) is at the discretion of
individual support agents.
Software
The software provided by Paston is provided free of charge and the
end user is responsible for registering any software that requires
such registration.
Cancellation and refunds
Paston Chase reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of membership.
If a customer contravenes Paston Chase's terms of service a refund will not be issued in the event of a cancellation.
Customers may cancel their account at any time by giving written notice to Paston Chase.
Fees charged on a prepay basis are non-refundable. In addition some accounts incur set-up fees, these charges are also non-refundable.
Users wishing to cancel their internet services contract should
provide notice in writing at least 7 days prior to the account renewal
date in order to prevent repeat billing. No refunds will be made. (NB. Broadband cancellation notice periods will vary depending on contract).
Alterations to Terms and Conditions
Paston reserves the right to adjust the terms and conditions of
service at any time and without prior notification.
Furthermore Paston reserves the right to send email information
to its users concerning Paston products and services which Paston
deems may be of interest to them.
Domain Names
Domain name registrations ending in .uk are governed
in addition to this document by the terms and conditions of Nominet
UK, which are available here.
Broadband/ADSL
Paston Chase resells ADSL(Broadband) through the BT/Mistral network and is bound by the conditions
they set.
ADSL is a contended service - in other words; the available bandwidth for ADSL services is shared amongst the users on the network at the time;
this contention of bandwidth takes place on both the BT network and on Mistral's network. This is normal practice and works well for the majority of users as generally bandwidth
available easily exceeds the bandwidth used.
However at certain peak business times, as a Business ISP, Mistral undertakes to give further headroom on our core ADSL network by limiting the bandwidth available
to 'peer-to-peer' (P2P) programs and giving priority to business traffic. P2P traffic is typically sharing copyright material (e.g. films and music) to other users on the Internet.
Only a tiny minority of customers will be affected by this action.
Customers who purchase uncontended DSL services from Mistral are unaffected by these changes. If you are using P2P services for your business, Mistral can provide
uncontended DSL services that may provide better performance for these applications
Paston reserves the right to charge the user for any additional
services they may request.
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