Current Status

There are currently no known problems.

18/01/2010 09:45 - Some customers may be experiencing problems receiving and sending email. This is due to a power outage at the Data Centre where one of our mail servers is located. Our engineers are working to resolve the problem. Resolved 10:15

25/10/2009 - The spam filtering service is currently not filtering correctly. Our engineers are working to resolve the problem.Resolved 26/10/2009 at 10:00.

10/11/2008 - 15:00 There is an interruption in mail service. No email will be lost, but users are unable to collect or send email at this time. We apologise for any inconvenience caused. Our engineers are working to resolve the problem. Resolved 15:50

10/11/2008 - 11:20 There is an interruption in mail service. No email will be lost, but users are unable to collect or send email at this time. We apologise for any inconvenience caused. Our engineers are working to resolve the problem. Resolved 11:43

4/11/2008 - 13:00 We are currently experiencing problems with one of our mail servers which will affect some customers. Our engineers are working to resolve the problem. We apologise for any inconvenience caused. Resolved 15:15

4/11/2008 - 10:20 Mail and web services were interrupted at this time and resolved at 11:00.  We apologise for any inconvenience caused

21/10/2008 - 16:00 We are currently experiencing problems with one of our mail servers which requires a re-boot of the system. We apologise for any inconvenience caused. 16:30 This issue has now been resolved and is closed.

20/10/2008 - 11:00 We are currently experiencing problems with one of our mail servers which will affect some customers. Our engineers are working to resolve the problem. We apologise for any inconvenience caused. 13:00 This issue has now been resolved and is closed.

23/08/2008 - 09:00 We are currently experiencing problems with one of our mail servers which will affect some customers. Our engineers are working to resolve the problem. We apologise for any inconvenience caused. 11:25 This issue has now been resolved and is closed.

12/08/2008 - 16:30 There is a problem with email and website services. We are doing our utmost to resolve the problems. 17:45 This issue has now been resolved, and is closed. 

15/07/2008 - 11:49 Some customers may currently be having problems receiving their email via POP3 or webmail.  Our engineers are investigating this as a priority. 15:00 This issue has now been resolved, and is closed.

10/07/2008 - Problem viewing webpages
We are aware of a problem with broadband access and you may currently be experiencing problems accessing web pages. We have been informed that a patch released yesterday by Microsoft may be causing issues of no throughput for customers using the ZoneAlarm firewall. Users are advised to set the internet zone in ZoneAlarm to medium or for the time being we suggest you uninstall Microsoft update KB951748 until the issue has been resolved.