Terms & Conditions

Terms & Conditions

In using this website and our services, you agree to be bound by the terms and conditions (the “Terms”) set out below. If you do not agree to the Terms then you may not use this website or our services.

Any services or products that we make available to you on or via the website may be subject to additional Terms which are in addition to and may supplement or amend these Terms.

1. Definitions:

“Website” means www.paston.co.uk
“You/Your” means you, the user of this Website.
“User Information” refers to information provided by you via the Website.
“We/Us/Our” means Paston Chase Limited who provide this Website.

2. Registration
2.1 You warrant, represent and undertake that the Information which You provide when You register is true, accurate, current and complete in all respects and You agree to notify Us of any changes to the Information.
2.2 We reserve the right to decline any application from You to subscribe to the Website in Our sole discretion.
2.3 You agree not to impersonate any other person or to use a false name or a name that You are not authorised to use.
2.4 This website is for use by persons residing in the UK only.

3. Your use of the Website

3.1 Your use of the Website carries with it no rights in relation to copyright, trade marks or other intellectual property rights of Ours. Your use of the Website is governed by these Terms and any Additional Terms to which You have agreed, regardless of whether such use is in connection with or otherwise related to Your use of the Website.
3.2 All right, title, and interest (including all copyrights and other intellectual property rights) in the Website as between You and Us belong to Us. You acquire no proprietary interest in the Website. You may not remove or obscure the copyright notice or other notices contained in the Website or anything retrieved or downloaded from the Website.
3.3 You may not decompile, reverse engineer, disassemble, rent, lease, loan, sublicense or create derivative works from the Website, which includes the information and software made available therein. Save as otherwise expressly provided in any Additional Terms, You may not copy, save, download, modify, reproduce, republish, distribute, transmit or use for any purposes, whether commercial or non- commercial, the Website or any information contained therein, except to the extent necessarily required in order for You to display, use and navigate the Website.

4. Broadband Services

Paston Chase resells ADSL(Broadband) through the BT/KCOM network and is bound by the terms and conditions they set, including:

4.1 If a customer wishes to cease the service, then a 4 week notice period is required by BT.
4.2 The minimum length of contract is 12 months.
4.3 If a connection is in contract and the customer wishes to migrate their service to another provider, then the customer will be charged to the end of the contract. This is called an Early Termination Fee (ETF)
4.4 If a connection is out of contract and the customer wishes to migrate their service to another provider, then there will no charges.
4.5 If a connection is in contract and the customer wishes to cease the service, then the customer will be charged to the end of the contract term plus there is a BT cease fee payable of £30 + VAT*
4.6 If a connection is out of contract and the customer wishes to cease the service, then the customer will incur the BT cease fee of £30 + VAT*

*This is the amount BT charge for clearing the broadband from the line.

5. Your Obligations

5.1 You agree that You will only use the Website in a manner that is consistent with these Terms and any Additional Terms and in such a way as to ensure compliance with all applicable English laws and regulations.
5.2 You agree that You will not, in respect of the Website:
5.2.1 enter material which is offensive, derogatory or defamatory in nature, or which may, in Our judgement, cause annoyance, inconvenience or anxiety to any person;
5.2.2 enter material which is obscene or pornographic in nature;
5.2.3 enter material containing profanity, vulgarity, hate speech, or threats of violence;
5.2.4 make repetitive information entries or perform other actions which may interfere with the operation of the Website;
5.2.5 enter contact or personal information about any other individual without the permission of that individual;
5.2.6 enter material without the permission of the owner of that material;
5.2.7 send e-mail or postal correspondence to any other user of the Website after being requested to stop doing so by that user;
5.2.8 use any computer code, program or routine to extract or to attempt to extract any part of the database comprising information on the Website;
5.2.9 enter any material containing any virus or other computer programming routine which may damage or interfere with the Website;
5.2.10 use the Website in such a way that You cause the whole or part of the Website to be interrupted, damaged, rendered less efficient or in any way impaired;
5.2.11 refuse to follow a reasonable instruction or direction from Us.
5.3 To the extent to which Your use or the use by any person who may be authorised by You or for whom You are responsible (for example, as employer) causes loss or damage to Us or any person, You agree to indemnify Paston Chase Limited immediately on demand in relation to any such losses or damages attributable to them, including where necessary any legal, administrative or technical charges that may arise from such use.

6. Our Obligations to You and Limitations on Liability

6.1 We cannot guarantee that the Website will always be fully operational or error free and so We do not accept responsibility for any defects that may exist or for any costs, loss of profits, loss of data or consequential losses arising from Your use of or inability to access the Website.
6.2 We make no warranty that the Website will meet Your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials or as to results or the accuracy of any information obtained by You through the Website.
6.3 Whilst We take reasonable precautions to ensure that any downloads We make available will be virus free We do not warrant that any downloads will be virus free and will not cause interruptions with Your computer systems.
6.4 We exclude, to the fullest extent permitted by applicable laws, and save in respect of death or personal injury arising from Our negligence, all liability for any claims, losses, demands and damages arising directly or indirectly out of or in any way connected with the Website and email services. This exclusion shall apply in respect of, without limitation, any interruption of service, lost profits, loss of contracts or business opportunity, loss of data, or any other consequential, incidental, special, or punitive damages, even if We have been advised of the possibility of such damages, whether arising in contract, tort, under statute or otherwise.
6.5 We will at all times comply with Our privacy policy (see below).

7. Our Rights

We reserve the right to:
7.1 modify or withdraw, temporarily or permanently, the Website (or any part thereof) with or without notice to You and You confirm that We shall not be liable to You or any third party for any modification to or withdrawal of the Website;
7.2 change these Terms from time to time, and Your continued use of the Website (or any part thereof) following such change shall be deemed to be Your acceptance of such change. It is Your responsibility to check regularly to determine whether the Terms have been changed. If You do not agree to any change to the Terms then You must immediately stop using the Website; and/or
7.3 refuse to place any content or material provided by You onto the Website in Our sole discretion and to remove any content or material from the Website once uploaded in Our sole discretion.

8. General

8.1 If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms and shall not effect the validity and enforceability of any of the remaining provisions of the Terms.
8.2 No waiver by Us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
8.3 Each provision of the Terms shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
8.4 The Terms (as amended from time to time) contain the entire agreement between the parties relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings or proposals, written or oral, between the parties in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of the Terms. You confirm that, in agreeing to accept the Terms, You have not relied on any representation save insofar as the same has expressly been made a representation in the Terms and You agree that You shall have no remedy in respect of any misrepresentation which has not become a term of the Terms save that Your agreement shall not apply in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Terms.

9. Law

The Terms shall be governed by and construed in accordance with the laws of England and You irrevocably submit to the exclusive jurisdiction of the courts of England.

10. Privacy Policy

Note: This Policy only applies to this Website, but not to the websites of other companies, individuals or organisations to which We provide links. You should refer to their privacy policy for information on how they collect and process personal data.

What information will be requested? How will it be used?

10.1 We take Your privacy seriously. During registration personal information will be requested such as Your email address. Our aim is to understand what You want from the Website and to improve Our services to You.
10.2 All those wishing to have their information held by Paston Chase Limited need to submit their e-mail addresses and some other details. Submission of Your e-mail address enables us to contact you at any time and also gives Paston Chase Limited the potential to set up targeted newsletter services and other e-mail based services.
10.3 Paston Chase Limited may also collect aggregate data based upon site usage. These data allow Paston Chase Limited to assess the popularity of certain areas of the Website and raise the level of service performance which Paston Chase Limited provides for you. Some data may be collected using ‘cookies’.
10.4 A cookie is a piece of information that is stored on Your computer’s hard drive by Your web browser. On revisiting the Website the computer server will recognise the cookie, giving Paston Chase Limited information about Your last visit. Cookies do not store or reveal any personal information about You. Most browsers accept cookies automatically, but usually You can alter the settings of Your browser to prevent automatic acceptance. Prohibiting the use of cookies will reduce your networking experience. For further information on cookies, go to www.aboutcookies.org.

Disclosure to outside parties

10.5 We do not pass, sell, trade or rent personal details entered on this Website to others. Paston Chase Limited may chose to do so in the future, but only with selected third parties who provide goods and services which are deemed of interest to customers. Paston Chase Limited may also provide aggregate statistics about users, their usage behaviour and related site information to reputable third parties, and Paston Chase Limited may release personally identifying information concerning defined groups of users. You are able to exclude Yourself from receiving any third party information, or from having Your personal information released, through the online application process.
10.6 You agree that You do not and will not consider anything in this privacy policy being a breach of any of Your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.
10.7 We reserve the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to operate our systems properly or to protect ourselves or our users. We also reserve the right to disclose individually identifiable information to third parties where a complaint arises concerning Your use of the Website, and that use is deemed by Us inconsistent with these Terms and/or the Additional Terms.

11. Customer Support, Feedback and Complaints

11.1 To report any abusive site or abusive activity, please email us at abuse@paston.co.uk
11.2 We welcome your questions and comments. Should you have such comments or have a complaint, please send an e-mail to info@paston.co.uk
11.3 Paston Chase Limited provide telephone support Monday to Friday 08:30 – 17:30, and by arrangement weekend cover is available. Contact details are available here.
11.4 Email support is available using support@paston.co.uk – we will endeavour to reply within 24 hours.

12. Updates

Please check back frequently to see any updates or changes to our Terms & Conditions.