Service Status

  • All systems are operational

23/09/2020 14:38 - Latest update from our providers:
The new DNS server built off-network wasn't serving requests fast enough and this was leading to fatal timeouts, despite the hardware being over-specified (on paper). We built another server in a different location over the last two hours, and changed the DNS glue records to this new server and are waiting propagation to the wider Internet. We continue to monitor. Please email support@paston.co.uk if your website is unavailable.

23/09/2020 12:45 - Latest update from our providers:
It looks like the DDOS attack has started again unfortunately,

We are sorry for the inconvenience, this is something we somewhat expected and are going to be looking at more serious mitigations over the next few hours.

This was due to a very large, and prolonged attack on our client DNS servers. Whilst they were operating there was so much traffic being thrown at them that they were unable to serve legitimate client requests.

We have implemented a number of mitigations overnight including creating an off-network DNS servers. We obviously cannot rule out additional events today.

23/09/2020 01:22 - Latest update from our providers:
Update: We are still working to mitigate this issue and roll out robust preventative measures, normal service will resume as soon as possible and we thank you for your patience.

Update @ 01:00: The attack has ceased and we've taken some steps to better protect some infrastructure. We will review the situation over the coming hours and make a report in due course. Please accept our apologies for any inconvenience.

22/09/2020 19:00 - Latest update from our providers:
"We are aware that many of our services are showing as down or offline, including web servers, emails, DNS engine and our main website

We have identified this as DDoS Attack on our DNS services.

Our server engineers are currently working on redirecting this attacks and reviewing options to prevent this happening again in the future"

22/09/2020 16:30 - We are currently battling against a DDoS (Distributed Denial of Service) attack to our services.
We are trying to get things back online ASAP. Please be patient with us

01/09/2019 09:00 - There was an issue with the kernel memory resource being exhausted which has now been increased and the server rebooted. Email services are now working normally.

31/08/2019 18:00 - Customers with email addresses ending @paston.co.uk experiencing problems using webmail and downloading emails to their devices. The email hosting provider are investigating.